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FAQ

We offer a 7-day exchange and refund policy for defective items (except underwear and particular concession counters) with effective receipt presented at the branch you made your purchase. It will be suspended during YATA Shopping Days.

We accept payment by cash, Octopus, EPS, credit card(VISA, Master, China UnionPay or American Express) and Wechat Pay.

YATA cash coupons are available at customer service counters (YATA Department Store) or cashier counters (YATA Supermarket).

We provide free delivery to the Hong Kong Island , Kowloon or New Territories for purchase over $800; free delivery to Tung Chung, Ma Wan or Park Island for purchase over $1,800. (Except YATA Shopping Days)

Sorry, our delivery service is available in Hong Kong only (not available for outlying islands, Discovery Bay, Tung Chung, Ma Wan, Sha Tau Kok restricted area, Ta Kwu Ling, Man Kam To, Mai Po and Lok Ma Chau).

 

Just download YATA-Fans mobile app on App Store (support iOS 10.0 or later version) and Google Play (support Android 4.4 or later version) and register as member. Physical cards will not be issued. Please simply login YATA-Fans mobile app for the QR member eCard.

By linking up YATA eShop account with your YATA-Fans membership, you can enjoy member offers when you shop with eshop.yata.hk or egift.yata.hk , including earning points and use of eCoupon.

You can do it in linking card function in “Home” page. You will need to enter your registered eShop account name and password. One YATA-Fans membership account can only link to one eShop account. If you want to cancel or change the linked eShop account, please contact us.

Upon $3,000 spending on baby products within 30 days with your QR member eCard, you will be invited to update your baby information. Just login YATA-Fans app and fill in your baby information within 7 days in “Account” page, BB Club membership will start and last for 36 months.

Please send your resume and expected salary to recruit@yata.hk  or visit our office: 9/F, Tower 1, Grand Central Plaza, 138 Shatin Rural Committee Road, Shatin, N.T. Hong Kong.

Please email your company profile & product details to cs@yata.hk ,we will get back to you.

Other questions
Modern Japanese Lifestyle Department Store & Supermarket
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Order festive hamper and wedding gift baskets
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